Returns & Exchanges

At Moon Magic, we want you to be completely enchanted by your purchase, which is why we offer a 30-day window for easy returns and exchanges on all fashion items. All returned products must be in their original, unworn condition with all tags and celestial packaging intact.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original jewelry box or garment bag and include the printed return slip provided in your portal.

• 3.
  Ship It Back

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality magic team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.